Question 1

How is character count calculated?

Accepted Answer

We automatically read uploaded PDF/DOCX files and count characters without spaces. For scanned or image documents we use OCR (optical character recognition). The count appears on screen instantly.

Question 2

How is pricing determined?

Accepted Answer

Character count × language pair unit price × urgency multiplier + VAT. An extra fixed fee applies to sworn and notarised translations. Instant calculation, no hidden fees.

Question 3

Which file formats can I upload?

Accepted Answer

PDF, DOCX, DOC, JPG, JPEG, PNG, WEBP and TXT. Maximum 50 MB. You can upload multiple files at once.

Question 4

Which payment methods do you accept?

Accepted Answer

iyzico and PayTR 3D Secure for cards. Also bank transfer, corporate invoice, cash or card at the office, and pay on delivery. Card details are never stored on our systems.

Question 5

Are my documents safe?

Accepted Answer

All documents are stored encrypted; only you and the assigned translator have access. We are GDPR compliant. On request, automatic deletion after delivery can be enabled.

Frequently Asked Questions

Cookie Usage